At Cuchilla Padel, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as easy as possible.
Returns
Eligibility:
Items must be returned within 14 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
Customized or personalized items.
Items marked as final sale.
Tournament Tickets: Tournament tickets are non-refundable. However, if you cannot attend a tournament, please reach out to us, and we will do our best to transfer your ticket to another event.
Return Process:
Contact our customer service team at cuchillapadel@gmail.com to initiate a return.
Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
Customers are responsible for return shipping costs unless the item was damaged or incorrect upon receipt.
Refunds:
Once we receive your return, we will inspect the item and notify you of the status of your refund.
Approved returns will be processed within 7 business days, and a credit will be applied to your original method of payment.
Shipping costs are non-refundable.
Exchanges
Eligibility:
Items must be exchanged within 14 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Exchange Process:
Contact our customer service team at cuchillapadel@gmail.com to initiate an exchange.
Once your exchange is approved, you will receive instructions on how to send your item back to us.
Customers are responsible for shipping costs for exchanges unless the item was damaged or incorrect upon receipt.